It will surely not be an HP.It looks like a driver is still on the Windows update catalog for Windows 8/8.1, so that may work on 10. Guess the only solution is to buy another printer. Unfortunately, no replies to solve the problem. and I found complaints in other support forums as well. I've searched in the internet to see if other people had the same problem. However, their "smart mechanism" is detecting their own cartridges as "faulty components" - and this simply stops the printers from working properly. This seems to be a software problem, something they have done to prevent people from using other cartridges than those manufactured by HP. which means it takes about 5min to print an A4 page. It now prints one line, then it stops for 10secs or more, then it prints another line, and it stops again. Then, it suddenly started to print VERY SLOWLY. My C4480 printer also started to display a cartridge incompatibility problem (although my cartridges are HP and brand new). Unfortunatelly I cannot answer the problem, but I thought that maybe if HP gets a lot of complaints here, in their own website, they will do something about it! If there is anything that can be done which does not involve ignoring the problem, spending more money on more defect products, but actually goes some way to fix the problem, I would gladly hear it. As I can gleam from the other posts made regarding to this problem, you are unable to give a) an explanation for this debacle, b) a fix that doesn't involve buying new cartridges so as to replace a cartridge that used to be perfectly fine before fitting them into your cartridge-deathtraps. I'm currently awaiting a reply from a support inquiry. Perhaps you've send out a bad batch of cartridges, but that wouldn't explain why people's printers are recurrently failing with the same message. I don't know whether it's a software thing you guys changed or whether your hardware or cartridges are designed to fail. If you take a look at the amazon reviews, they have been steadily going downhill, becoming more and more negative, from about a few months ago. Were this a somewhat more vital product, like say a car, it would have to be recalled. The result is that people simply buy or request new cartridges, and then, either instantly or after a certain while, the error recurs. This forum alone shows plenty of unsolved examples for anyone who cares to search for them for a few seconds. By now it has become more than obvious to me that there is a general HP printer problem with the error message 'incompatible cartridge'. Apart from changing the cartridge or getting a new printer, there doesn't seem to be any way to fix this.īut getting a new cartridge only prolongs the problem without actually solving it. I've followed all the steps that the trouble shooting offered me resetting, cleaning, I even had my old cartridge still left to see whether that one worked and would fix the problem (it did work, the one that came with the printer, but it didn't fix the problem). The cartridge was about a month or two old I think, and I've printed with it till it was at about ¾ of its original strength. I don't have the luxury to waste my time here, I'm supposed to be writing an article for an academic journal, but here goes anyway because I'm annoyed enough to actually give this the few mintutes I got left before another staff meeting.Ī week ago, my printer (HP Photosmart C4480, almost a year old now) started giving me the message that my cartridge was incompatible. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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